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Last updated: 11 septembre 2026
This policy supplements the Paris Liss General Terms and Conditions of Sale.
The website www.parisliss.com is operated by :
EI KASSIDI M'hamed
Sole trader
SIREN : 814 805 479
SIRET : 814 805 479 00031
Trading name : PARIS LISS
Registered office:
6B route de Vienne
69320 Feyzin
France
Logistics and returns address:
PARIS LISS ( O.Kassidi )
A CHACUN SON BOX
3 rue Saint-Paul
89100 Sens
France
Email: contact@parisliss.com
Telephone / WhatsApp : +33 780 930 930
If you are a consumer, you have a statutory period of 14 days from receipt of your order to inform us of your decision to withdraw.
The request may be sent by email to:
or by post to:
PARIS LISS ( O.Kassidi )
A CHACUN SON BOX
3 rue Saint-Paul
89100 Sens
France
After informing us of your decision, you have 14 days to return the product(s) concerned.
In the event of a simple change of mind or withdrawal, the direct cost of returning the goods is borne by the customer.
Paris Liss covers return shipping costs when the return results in particular from:
a preparation error;
the wrong product being sent;
a product with a defect covered by a statutory guarantee;
a product that does not conform to the order.
Before returning an item due to an order issue, please contact our customer service team.
Certain products may be excluded from the right of withdrawal when they have been unsealed after delivery and can no longer be returned for health protection or hygiene reasons.
This may apply in particular to certain cosmetic or hair products supplied with an appropriate seal.
Simply opening a shipping box or outer packaging does not automatically remove the right of withdrawal.
The customer may handle a product only to the extent necessary to establish its nature and characteristics.
Where possible, products must be returned with:
their original packaging;
their accessories;
their instructions;
all items supplied with the product.
The consumer may be held liable for any diminished value resulting from handling beyond what is necessary to examine the product.
If you receive:
a damaged product;
a product different from the one ordered;
a product presenting an issue;
or an incomplete order;
please contact us promptly at: contact@parisliss.com
Please provide:
your name;
your order number;
the product concerned;
the nature of the problem;
and, where useful, photographs of the product and packaging.
We will then provide the appropriate procedure.
Rights arising from statutory guarantees remain applicable.
If you experience a problem with an electrical appliance, contact Paris Liss before returning it.
An assessment may be required to determine whether the issue falls under:
the statutory guarantee;
any commercial or manufacturer's warranty;
or misuse.
Damage resulting in particular from impact, a fall, incorrect connection, improper use or failure to follow the instructions does not necessarily constitute a defect covered by a warranty.
This does not limit the consumer's statutory rights.
Unless otherwise instructed by our customer service team, returns must be sent to:
PARIS LISS ( O.Kassidi )
A CHACUN SON BOX
3 rue Saint-Paul
89100 Sens
France
We recommend using a tracked shipping method.
The customer must retain proof of shipment until the return has been fully processed.
In the event of a valid withdrawal, Paris Liss refunds the amounts legally due within the time limits provided by applicable regulations.
The refund may be withheld until:
the product is recovered;
or proof of its shipment is received.
As a rule, the refund is made using the same payment method used for the order.
If withdrawal concerns the entire order, the original delivery costs are refunded up to the cost of the least expensive standard delivery method offered at the time of the order.
Any additional charges resulting from the voluntary choice of a more expensive or express delivery method are not refunded.
Where an order contains several products and only part of the order is returned, only the products concerned are refunded.
Original delivery charges are not necessarily refunded where they would have been payable even without the returned products.
Where a refund concerns an order that benefited from:
a promotional code;
a discount conditional on a minimum spend;
a gift;
a bundle offer;
or a benefit linked to multiple products;
Paris Liss may recalculate the amount actually due, taking into account the original terms of the offer and applicable regulations.
If the return means the customer no longer qualifies for a conditional offer, the discount may be recalculated on the products retained.
A parcel not collected from a pickup point or locker does not automatically constitute a request to withdraw.
If the parcel is returned to Paris Liss, the customer may request that it be reshipped.
Where the return results from the customer's failure to collect the parcel, new shipping charges may be applied.
If cancellation is legally possible, the refund will be made in accordance with the applicable rules after the parcel has been recovered.
Where the parcel is returned because of:
an incorrect address;
an incomplete address;
a data-entry error by the customer;
or an inability to deliver attributable to information provided when placing the order;
reshipping may require payment of new delivery charges.
Sauf disposition légale particulière applicable, les achats réalisés par un client dans le cadre de son activité professionnelle ne bénéficient pas automatiquement du droit de rétractation légal de 14 days réservé aux consommateurs.
Any commercial return of a professional product outside a statutory guarantee requires prior approval from Paris Liss.
We endeavour to process returns promptly after receiving them.
The time required may vary depending on:
the type of return;
the condition of the product;
any checks that may be required;
the payment method used.
For any enquiry concerning a return, refund or product received:
Email: contact@parisliss.com
Telephone / WhatsApp : +33 780 930 930
Return address :
PARIS LISS ( O.Kassidi )
A CHACUN SON BOX
3 rue Saint-Paul
89100 Sens
France
